Capabilities

The work behind the work.

Different problems require different ways of thinking. I move between discovery, definition, delivery, and hands-on prototyping to turn ambiguity into something teams can act on.

01 · DISCOVER

02 · DEFINE

03 · DELIVER

04 · BUILD

DISCOVER

↳ Current-State Workflow

↳ Discovery Findings

↳ Problem Definition

↳ Stakeholder Alignment

↳ Opportunity Assessment

Product Discovery

User Research

Workflow Observation

Stakeholder Interviews

Workshop Facilitation

Current-State Analysis

Process Mapping

Pain-Point Identification

Automation Opportunity Assessment

↳Current-State Workflow

↳Discovery Findings

↳Problem Definition

↳Stakeholder Alignment

↳Opportunity Assessment

Product Discovery

User Research

Workflow Observation

Stakeholder Interviews

Workshop Facilitation

Current-State Analysis

Process Mapping

Pain-Point Identification

Automation Opportunity Assessment

See the work before defining the solution.

I use observation, interviews, and facilitated workshops to uncover how work actually happens, where friction exists, and which problem is worth solving.